Returns & Refunds

RETURN POLICY

You have the right to return your entire order or part of it within 14 calendar days from the date of receipt. The company will not accept any return that incurs shipping costs and is made with a courier other than ACS COURIER. In cases where you wish to exchange the purchased product, you must contact us at 6955668897 or via email at info@pdltrendz.gr to inform you about the procedure. The return of the product is done with ACS COURIER.
If pdltrendz is responsible for a mistake in the sent order, the customer will not be charged for the shipping costs. Otherwise, the cost of exchange or return is €5.
For returns of products outside Greece, please contact us at info@pdltrendz.gr.

 

Return Conditions:

A. The product must not have been used.
B. The return must be made within fourteen (14) calendar days.
C. The product must be accompanied necessarily by the original proof of purchase (Retail Receipt, invoice, Dispatch Note-Invoice, etc.).
D. It must be in the condition received by the customer, complete and without damage, and its packaging must be the one that normally accompanies the product. To ensure that the products arrive in good condition, you must pack them appropriately - in a larger box - so that they are protected during shipment. E. In the case of returns of products that include a gift, the exchange or return of money will not be made without the return of the gift.
All returns are made to:

ZELKA AIKATERINI
PATRIARCH ATHANASIOS 21
CHANIA TK 73131
Contact Number: 695668897

Before any return, you must first contact us Monday to Friday 9:00 to 15:00, to record the transaction in our files, otherwise the return will not be accepted.

 

RETURN POLICY - RIGHTS OF WITHDRAWAL


1. Withdrawal

You have the right to withdraw from the purchase of any product within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day following the day you acquired physical possession of the products you purchased. In order to exercise the right of withdrawal, you must send a clear statement to the Company (e.g., by email to info@pdltrendz.gr).

2. Consequences of withdrawal
If you withdraw from the purchase of products from our online store, you will be refunded the purchase amount, excluding shipping costs. The refund will be made by deposit to your bank account. The refund will be made after the Company has received back the products in perfect condition and without having been damaged or used, without removing any special markings (labels, sealed packaging if any), and provided they are accompanied by all the necessary documents (e.g., retail sales receipt). You must send back the products or deliver them to the Company, without undue delay and in any case within 14 days from the day following the day you acquired physical possession of the products. The deadline is considered to have been met if you send back the products before the expiration of the 14-day period.

 

REFUND POLICY

RETURNS FROM GREECE

PDLTRENDZ e-shop is not responsible for items damaged or lost in transit. Upon receipt of the item, we will credit back within 5-7 business days.

For purchases through PayPal, if: PayPal balance or bank account was used, the amount will immediately be refunded back to your PayPal account.
If a Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company.
Another option for refund, it will be processed to the bank account you specify.

All returns cost €5.
 

RETURNS FROM ABROAD

As concerning returns from abroad customers pay all the shipping costs.
In case of a return first contact us via email at info@pdlterndz.gr about your intention to return a product that you bought from the official PDLTRENDZ website. After that we will send you a return form which will have to be completed and returned to our company.
You will have to keep the shipping voucher until your parcel will be reach our offices. In case of lose or damage PDLTRENDZ has no responsibility.